Key Tools You Need to Set Up a BPO in the Philippines

May 12, 2017 10:00:00 AM / by Julie Ng posted in Philippines, BPO, guide, Manila, industry insights

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Customer care can make or break a brand’s reputation. Reviews, returning customers, and even product evangelism depend on your front-liners. The effort of your marketing team may as well be a waste of money if the customer support is poor, inefficient, or, worse, rude. Companies risk overworking their support team due to its flood of demands. As a result, customer feedback gets ignored. Valuable information gets lost. 

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